Are your saunas easy to install?
Yes — this 4-person Mali model comes flat-packed with a detailed assembly manual and video guides. Given its size and weight, we recommend having **4 people** to help unpacking and positioning the panels. Assembly time is usually **45-90 minutes** depending on helpers and access space.
Can I install the sauna indoors or outdoors?
This model is designed for **indoor use only**. If you want to place it outdoors, it must be fully undercover and protected from exposure to weather. Keeping it sheltered helps maintain finish and components.
Do you offer installation service?
Yes — we provide installation services across most of Australia. If you're outside our standard installation zones, reach out and we can explore options or refer you a local installer.
Does installation include wiring?
No — wiring is not included with installation. This 4-person model draws **3400 W** and requires a **20 amp power point**. If you need to upgrade your circuit or have hard wiring done, you'll need a licensed electrician in line with Australian electrical standards.
How do I clean and maintain my sauna?
Use towels or mats on benches and floor to absorb sweat; after each session, wipe surfaces with a damp cloth. Avoid spraying water or cleaners onto heater elements or electrical parts. Light sanding can help restore any cosmetic sweat marks on the wood. Keep interior dry when not in use to preserve wood and components.
What are my delivery options?
We deliver Australia-wide. In many metro areas, delivery (and installation) may be free or subsidised. You can also arrange warehouse pickup by appointment. All delivery costs, lead times, and installation options are shown at checkout or available on request.
What do I need to prepare for delivery?
Before delivery: measure your space including width 180 cm × depth 110 cm × height 200 cm; make sure the required 20 amp power outlet is ready and accessible; have around 4 people to help unpack and move panels; ensure a dry safe place to store panels if you can’t assemble immediately.
What are the key specs?
• External dimensions: W180 × D110 × H200 cm.
• Internal dimensions: W168 × D105 × H185 cm.
• Weight: ~237 kg.
• Heaters: 8 mica panels.
• Power: max 3400 W with 20 amp plug.
• Temp range: up to ~75 °C.
• Glass: 8 mm thick, door with clear viewing.
• Extras: Bluetooth & USB, Wifi app control, oxygen ioniser, multi-colour cabinet lighting (Green, Red, Yellow, Purple, Light Blue, White).
• Running cost from ~34 cents/hour (usage dependent).
What warranty do you offer?
We offer warranty on heaters, frame, and components for defects in materials or workmanship. There is also a 12-month labour warranty for installation-related issues. Warranty excludes misuse, unauthorised modifications, or normal wear and tear, and is valid for the original purchaser only.
