We offer Free Shipping Australia wide for all orders over $99, including most regional areas.
We use multiple depots around the country so dispatch times may vary for different products. Please read below for our dispatch times.
WINIX & Ausclimate. These are dispatched from Melbourne and dispatch times are typically 2-4 business days.
Waters Co. All of these products are dispatched from the Queensland depot. Due to current high demand, dispatching is between 1-4 business days.
Ionmax and Coway. These are typically dispatched 1-2 business days from you placing your order and are sent from the Melbourne depot.
Austin Air. We typically dispatch the next business day from receiving your order from the Sydney depot.
Intellipure. Dispatched from the Melbourne depot, these typically dispatch the next business day from receiving your order.
Samsung. We typically dispatch the next business day from receiving your order from either VIC, WA and QLD depots. Due to high order volume with our current Black Friday sale, dispatch may be 1-2 days longer.
As soon as you place your order you will receive an order confirmation e-mail that will have your full order details. Sometimes these can be sent to your promotions or spam folder so please check there if you cannot see it in your inbox.
Once your order has been dispatched we will send you your shipping confirmation to the e-mail address that you provided when placing your order.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at firstname.lastname@example.org
PO Boxes and Parcel Lockers:
As we use couriers for 99% of our product deliveries we cannot use Po Boxes or Parcel lockers. Please provide us with a physical address for us to send your order to.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage or packaging issues you should make note of it when signing for delivery and contact us immediately at email@example.com or do not agree to accept the delivery and notify us on the above email so we can assist you.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to firstname.lastname@example.org, then visit our Returns page and lodge your return claim online.
Signature on delivery
We typically use contactless signature on delivery for most our orders, which will require you to be home to accept delivery. If no-one is home when the item is delivered, the courier will leave a calling card with redelivery instructions.
Authority to leave delivery (ATL)
If you prefer to have your parcel left in a safe location and not have to be home to sign for it, then we can arrange an "Authority To Leave" delivery. To do this simply add a short note in "View Cart" after adding your items, or email us to let us know where you would like it left.
Please note, Healthy Habitats and or its couriers cannot be held responsible for items lost or stolen should you request an Authority To Leave delivery.
While delivery delays are rare, with current demand on couriers and logistics facilities, delays can sometimes happen. While these events are out of our control, our team are always here to help you resolve any delivery issues should they occur.
All of our couriers offer parcel enquiry services either on their website, chat apps or over the phone. Just quote your tracking number and the nature of your enquiry and they will be able to help you.
Please note that we cannot cancel or refund an order once it is with the courier and we are not able to cancel an order due to delays. If a parcel is lost in transit, cancellation, sending a replacement and or refunding the order is only possible once the courier has finished their investigation and deemed the product as lost in transit or has found the item and has returned it to our depot.
If you ever need assistance with an enquiry just let us know and we'll do whatever is needed to get you a prompt and positive result.
Remote Area Deliveries
We can deliver to almost anywhere in Australia, even to most remote communities or outback towns. But while we offer free shipping on orders over $99 to most of the country, some more remote locations outside of our standard delivery area may incur a delivery fee.
These include but are not limited to:
- All of the Northern Territory and TAS
- Remote areas of WA, QLD, VIC & SA
If you are outside of our free delivery area and need to pay a delivery fee we will contact you to let you know and work out the best and most affordable option for you.
Alternatively, you can reach out to us before purchase and we will arrange a delivery quote for you.