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FREE SHIPPING AUSTRALIA WIDE ON ALL ORDERS OVER $99
Due to high demand, dispatch for Ausclimate & Winix products is approx 3-5 business days.
FREE SHIPPING AUSTRALIA WIDE ON ALL ORDERS OVER $99
Due to high demand, dispatch for Ausclimate & Winix products is approx 3-5 business days.

Shipping

Free shipping

We offer Free Shipping Australia wide for all orders over $100, including most regional areas.

Order shipment

We use multiple depots around the country, so dispatch times may vary for different products. Please read below for our dispatch times.

WINIX & Ausclimate. We use local depots in every state of Australia except for SA & TAS. So no matter where you are, your order will be dispatched from a local depot close to you. Dispatch times are typically 1-3 business days.

Waters Co. All of these products are dispatched from the Queensland depot. Due to current high demand, dispatching is between 1-4 business days.

Ionmax and Coway. These are typically dispatched 1-2 business days from you placing your order and are sent from the Melbourne depot.

Austin Air. We typically dispatch the next business day from receiving your order from the Sydney depot.

Vbreathe. These are dispatched from the Sydney depot typically within 1-2 business days from receiving your order.

Intellipure. Dispacthed from the Melbourne depot, these typically dispatch the next business day from receiving your order.

Order confirmation:

As soon as you place your order you will receive an order confirmation e-mail that will have your full order details. Sometimes these can be sent to your promotions or spam folder so please check there if you cannot see it in your inbox.

Parcel tracking

Once your order has been dispatched we will send you your shipping confirmation to the e-mail address that you provided when placing your order.

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at support@healthyhabitats.com.au

PO Boxes and Parcel Lockers:

As we use couriers for 99% of our product deliveries we cannot use Po Boxes or Parcel lockers. Please provide us with a physical address for us to send your order to.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@healthyhabitats.com.au, then visit our Returns page and lodge your return claim online.

Signature on delivery

We typically use contactless signature on delivery for most our orders, which will require you to be home to accept delivery. If no-one is home when the item is delivered,  the courier will leave a calling card with redelivery instructions.

Authority to leave delivery

If you prefer to have your parcel left in a safe location and not have to be home to sign for it, then we can arrange an "Authority To Leave" delivery. To do this simply add a note in your shopping cart or email us to let us know where you would like it left.

Please note, Healthy Habitats cannot be held responsible for any loss or damage to your order if no one is home to take delivery.

Delivery delays

While delivery delays are rare, with current demand on couriers and logistics facilities, delays can sometimes happen. While these events are out of our control, our team are always here to help you resolve any delivery issues should they occur. 

All of our couriers offer parcel enquiry services either on their website, chat apps or over the phone. Just quote your tracking number and the nature of your enquiry and they will be able to help you. If you ever need assistance with an enquiry just let us know and we'll do whatever is needed to get you a prompt and positive result.

Remote Area Deliveries

We can deliver to anywhere in Australia, even remote communities or outback towns. But while we offer free shipping on orders over $100 to most of the country, some remote locations outside of our standard delivery area may incur a delivery fee.

If you are outside of our delivery area and need to pay a delivery fee we will contact you to let you know and work out the best and most affordable option for you.

Alternatively, you can reach out to us as we are more than happy to arrange a delivery quote for you before purchasing.