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SHIPPING UPDATE - DUE TO HIGH DEMAND, DELIVERY TIMES FOR AUSCLIMATE AND WINIX PRODUCTS IS APPROX 1-2 WEEKS
SHIPPING UPDATE - DUE TO HIGH DEMAND, DELIVERY TIMES FOR AUSCLIMATE AND WINIX PRODUCTS IS APPROX 1-2 WEEKS

Shipping

Shipping is FREE on all orders over $100 to customers within Australia.

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 
Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail that will have your full order details.

Order Shipment:

We use different depots for our products and hence dispatching times may vary for different products. Please read below for our dispatch times.

WINIX & Ausclimtae. We use local depots in every state of Australia except for Tasmania. So no matter where you are, your order will be dispatched from a local depot close to you.

With current high demand for these products, delivery time is approx. 1-2 weeks Australia wide.

Waters Co. All of these products are dispatched from the Queensland depot. Due to current high demand, dispatching is between 1-4 days.

Ionmax and Coway. These are typically dispatched 1-3 days from you placing your order and are sent from the Melbourne depot.

Austin Air. We typically dispatch the next day from receiving your order from the Sydney depot.

Once your order has been sent we will send you your shipping confirmation as soon as it leaves the warehouse to the e-mail address you provided when placing your order.

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@healthyhabitats.com.au

PO Boxes and Parcel Lockers:

As we use couriers for 99% of our product deliveries we cannot use Po Boxes or Parcel lockers. Please provide us with a physical address for us to send your order to.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@healthyhabitats.com.au, then visit our Returns page and lodge your return claim online.

Signature on delivery:

To minimise the risk of spreading or contracting COVID-19, signature on delivery is currently not available for parcel delivery. Our couriers will be processing all deliveries as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address, and a photo will be taken of the item and it's location. If the courier cannot deliver the package to a safe place, they will leave a calling card with further instructions.

Please note, Healthy Habitats cannot be held responsible for any loss or damage to your order if no one is around to take delivery.

Delivery Delays:

While delivery delays are rare, with current demand on couriers and logistics facilities, delays can sometimes happen. While these events are out of our control, our team are always here to help you resolve any delivery issues should they occur. 

All of our couriers offer parcel enquiry services either on their website, chat apps or over the phone. Just quote your tracking number and the nature of your enquiry and they will be able to help you. If you ever need assistance with an enquiry just let us know and we'll do whatever is needed to get you a prompt and positive result.