Returns & Refunds Policy
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer an up to 30 Day Return Policy for most of our items.
If you decide you want to return an item after receipt of your order, please email us at email@example.com with your order number and we will provide detailed instructions on how to process the return. Depending on the brand, the return period is between 7-30 days from receiving your order. Please check the product page or product specifications tab for your product's return policy.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not have been used or show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at firstname.lastname@example.org with your order number and we will assist you. We want to make this as simple of a process as possible for you.
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to email@example.com the day of delivery.
Healthy Habitats will pay for shipping for defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund less any payment processing fees.
Orders canceled after items have been delivered will follow our 30 Day Return policy and will be subject to return shipping costs.
As delivery times are out of our control, we do not accept cancellations for delivery delays.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions/specifications or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Healthy Habitats only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
- Shipping and Handling costs and any payment processing fees incurred by Healthy Habitats will be deducted from the refund amount for "change of mind returns".
- Any filters that have been unsealed and or used will be deducted from the refund amount for change of mind returns as these can not be re-used or re-sold.