Are your saunas easy to install?
Yes — the 3-Person Mali model comes in flat-pack form with a detailed assembly manual and helpful video guides. We recommend at least 3-4 people to help with unpacking and positioning panels, especially given its size and weight. Assembly usually takes around 45-90 minutes depending on helpers and space.
Can I install the sauna indoors or outdoors?
This model is designed for **indoor** use. If placing outdoors, it must be fully undercover and protected from weather to maintain its materials and functionality.
Do you offer installation service?
Yes — we provide installation services across much of Australia. If you’re outside our usual service zones, get in touch and we’ll do our best to assist or refer someone local.
Does installation include wiring?
No — wiring is **not included** in our installation service. This 3-person model has a maximum power draw of ~3150 W and uses a **20 Amp power plug**. If your location does not have a suitable outlet or needs circuit upgrades/hard wiring, it’s the customer’s responsibility to arrange a licensed electrician in line with Australian electrical standards.
How do I clean and maintain my sauna?
To maintain it well: use towels or mats on benches/floor to absorb sweat; after each session wipe down moisture with a damp cloth; avoid spraying water or cleaning agents directly onto heater panels or electrical components; use a soft brush or vacuum gently for dust (unplugged/off); any sweat marks on timber are cosmetic — light sanding can refresh appearance if desired.
What are my delivery options?
We deliver Australia-wide. In many metro areas (Sydney, Melbourne, Brisbane, Adelaide) delivery (and possibly installation) is free or heavily subsidised. You can also pick up from our warehouse by appointment. Shipping and installation charges are visible at checkout, or contact us for a quote if needed.
What do I need to prepare for delivery?
Before delivery: measure your space (external size ~ **W150 cm × D110 cm × H200 cm**, weight ~204 kg); ensure a suitable 20 Amp power outlet is installed and accessible; have 3-4 people available to help with lifting and unpacking panels; have a dry, safe place to store panels if assembly must be delayed.
What are the key specs?
Total Heaters: 8 mica heaters (6 wall-mounted + 1 under seat + 1 floor heater), Maximum temperature ~75 °C, Cabinet of hypoallergenic Canadian Hemlock, Glass thickness 8 mm, Chromotherapy lighting (Green, Red, Yellow, Purple, Light Blue, White), USB & Bluetooth speakers, Wifi app control, Timer control, Ionizer (air purifier). Max power ~3150 W.
What warranty do you offer?
We offer warranty on heaters, frame and components against defects in materials or workmanship, plus a 12-month labour warranty for installation‐related issues. Warranty excludes misuse, unauthorised modifications or repairs, and normal wear and tear. Valid for the original purchaser only.
